Customer Care

Help with your order, your account, or your Kashmir Bloom piece — all in one place.

Frequently Asked Questions

Most answers are on our FAQ page: shipping, payment, gift wrapping, returns, care instructions, and more.

Returns & Exchanges

Read our full returns & exchanges policy, or write to us at hello@kashmirbloom.com with your order number and we will help you through it.

Shipping

Find delivery times, costs, and tracking information on our shipping policy page.

Care for Your Kashmir Bloom Piece

A handwoven shawl is meant to last. Dry-clean only, store folded in a cool dry place, away from direct sunlight. If a stitch loosens or a thread frays, write to us — we will return your piece to the artisan who made it for repair.

Still Need Help?

Write to hello@kashmirbloom.com. We answer personally, usually within one working day.