FAQ

All our products are crafted from premium pure cashmere, silk, wool, or considered blends. Heritage Pashmina begins with the Changthangi goat of Ladakh; Pure Cashmere is sourced from Mongolia and Inner Mongolia. Each piece is ethically sourced and hand-finished in Kashmir.

We recommend dry cleaning only. To preserve softness and longevity, avoid hanging the piece — fold it neatly and store in a cool, dry place away from direct sunlight. A breathable cotton storage bag is ideal between wears.

Yes. Gift wrapping is available at checkout. Each gift package includes elegant wrapping and an optional personalised note.

Yes, we ship worldwide. International shipping rates and delivery times vary by destination. Customs duties or local taxes, where applicable, are payable by the recipient.

If your order has not yet shipped, we can assist with modifications or cancellation. Please contact us as soon as possible at hello@kashmirbloom.com with your order number.

Email hello@kashmirbloom.com with photos and your order number within 48 hours of delivery. We will arrange a replacement or refund promptly.

For all inquiries, write to hello@kashmirbloom.com or use the form on our contact page. We respond personally, usually within one working day.

We accept Visa, Mastercard, American Express, Discover, JCB, China UnionPay, and Maestro, alongside digital wallets including Apple Pay, Google Pay, Alipay, and Cash App Pay.

Yes. Our payment provider uses end-to-end encryption, tokenisation, and is fully PCI DSS compliant. Advanced fraud detection through Stripe Radar protects every transaction, and 24/7 monitoring ensures any irregularity is flagged immediately. We never see or store your card details.

Yes. Enter the code in the discount field at checkout and click Apply. The discount will be reflected in the totals before you complete payment.