Returns + Exchanges

Every Kashmir Bloom piece is made by hand. We want you to love yours, and if it isn’t right, we will help you put it right.

Our Window

You may return or exchange most items within 14 days of delivery, provided they are unworn, unwashed, and in their original condition with all tags attached.

How to Start a Return

Email hello@kashmirbloom.com with your order number and the reason for return. We will respond with return instructions and a return shipping address. Please do not send items back without contacting us first — unannounced returns may not be processed.

Refunds

Once we receive and inspect your return, we will issue a refund to your original payment method within 5 to 10 working days. Original shipping costs are non-refundable except where the return is a result of our error or a faulty product.

Exchanges

If you would like to exchange a piece for a different size or design, follow the same return process and indicate the replacement piece in your email. We will hold the replacement for you and ship it once we receive the original.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund at no cost to you.

What We Cannot Accept

• Items that have been worn, washed, or altered
• Final-sale items (where marked at purchase)
• Personalised or made-to-order pieces, including custom embroidery
• Gift wrapping fees

International Returns

For orders shipped outside the UK, return shipping costs are the responsibility of the customer. Customs duties or taxes paid on the original order are not refundable; please mark return parcels clearly as “returned goods” to avoid being charged duty again.

Repair Promise

A Kashmir Bloom piece is meant to last. If a stitch loosens or a thread frays in normal wear, write to us — we will return the piece to the artisan who made it for repair, often at no charge.

Contact

For anything not covered here, email hello@kashmirbloom.com. We answer personally.