General Information

All our products are crafted using premium quality pure cashmere, silk, wool, or blends. Each piece is ethically sourced and hand-finished in Kashmir or London.

We recommend dry cleaning only. To preserve softness and longevity, avoid hanging the item; instead, fold it neatly and store it in a cool, dry place away from sunlight.

Yes! Gift wrapping is available at checkout. Each gift package includes elegant wrapping and a personalized note (optional).

Yes, we ship worldwide. International shipping charges and delivery times vary depending on the location.

If your order hasn’t been shipped, we can assist with modifications or cancellations. Contact us immediately at hello@kashmirbloom.com

Please email hello@kashmirbloom.com with photos and your order number within 48 hours of delivery. We will promptly assist with a replacement or refund.

For general inquiries, please contact us at hello@kashmirbloom.com or use the contact form on our website.

Payment Information

We accept wide range of payment methods like Visa, Mastercard, American Express, Discover, JCB, China UnionPay, and Maestro and digital wallets like Apple Pay, Google Pay, Alipay, and Cash App Pay. 

Yes, your payment information is secure. Our payment provider utilizes a multi-layered approach to payment security, including encryption, tokenization, and PCI DSS compliance. They also employ advanced fraud detection through Radar, their machine learning tool, and offer optional 2FA for added security. Additionally, they adhere to global regulations like GDPR and provides 24/7 monitoring. 

Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.

If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

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